Frequently Asked Questions
Everything you need to know about shopping with ADRIAN KSA.
What are the shipping times within Saudi Arabia?
We offer fast and reliable shipping across the Kingdom. Orders in major cities like Riyadh, Jeddah, and Dammam typically arrive within 2-4 business days, while other regions may take 5-7 business days.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition with all tags attached. Please note that for hygiene reasons, certain items like undergarments or earrings cannot be returned.
Which payment methods do you accept?
ADRIAN KSA supports a variety of secure payment methods, including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for selected locations.
How do I ensure I choose the right size?
Each product page features a detailed size guide tailored to that specific garment. We recommend measuring yourself and comparing it to our chart to ensure a perfect fit.
Can I track my order after it has been shipped?
Yes, once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
Are the products sold on ADRIAN KSA authentic?
Absolutely. We pride ourselves on offering only 100% authentic fashion pieces sourced directly from authorized distributors and high-quality manufacturers.